You’re offline. This is a read only version of the page.
We provide modern, connected digital services for your community with municipal technology designed to support every department and every interaction.
Talk to a municipal expert
Upzoids specializes in helping municipalities use Microsoft technologies to modernize how services are delivered. We help transform the way towns and cities operate by connecting systems, streamlining workflows, and improving how information flows between departments, staff, leadership, and the community.
Our solutions bring together essential municipal functions such as resident service requests, permits and licenses, and economic development, into one connected, cloud-based environment. With this, municipalities gain a unified foundation that improves visibility, coordination, and service delivery. This means faster response times, more efficient operations, and a more transparent experience for residents and businesses alike.
With deep understanding of both municipal operations and the Microsoft ecosystem, our team brings proven expertise in Microsoft Dynamics 365, Microsoft Power Pages, and more, to create intuitive digital experiences for residents, businesses, and partners. As early contributors to Power Pages and long-time Microsoft specialists, we know how to turn platform capabilities into practical, municipal solutions that scale. The result is technology that supports staff behind the scenes while making services easier to access for the general public.
Our solutions for municipalities.
Create a connected, easy-to-use service experience for your community. Our 311 accelerator and citizen engagement solutions make it simple for residents to report issues, share feedback, and book appointments.
Behind the scenes, we connect requests to the right teams, reduce manual steps, and give leadership clear visibility into service performance. The result is faster response times, better communication, and a city that feels more responsive and transparent.
Residents can reach the city through the channel that works best for them, be it web, email, phone, SMS, social, or chatbot. Built-in knowledge base and virtual assistants helps people find answers quickly, reducing call volumes and improving access to information.
Requests are automatically routed based on service type and location, helping office and field teams stay coordinated. GIS integration allows issues to be mapped and analyzed, giving staff better context and helping departments prioritize work more effectively.
Automated updates keep residents informed throughout the lifecycle of their request, while dashboards and reports give managers and leadership real-time insight into service levels, trends, and performance. Post-service surveys help you measure satisfaction and continuously improve.
Permits and licenses are some of the most important and most complex services a municipality provides. We help cities modernize these processes with connected digital solutions that make applications easier to submit, simpler to review, and more transparent to track. By streamlining workflows and connecting departments, we help reduce delays, improve compliance, and create a smoother experience for residents, businesses, and staff.
Upzoids helps municipalities simplify how permits and licenses are applied for, reviewed, and approved. Residents, businesses, and developers can submit applications online, upload documents, pay fees, and track progress through a clear, easy-to-use digital experience. Behind the scenes, we connect departments, automate workflows, and reduce manual steps — helping your team move applications forward faster and with greater transparency.
From intake through final approval, we help modernize building permit management. Digital applications, automated fee calculations, mobile inspection tools, and real-time updates keep projects moving and reduce administrative effort. Inspectors can capture results on site, while office teams maintain full visibility into permit status and compliance.
We make it simpler to manage business, professional, animal, tourism, and other municipal licenses. Online submissions, document uploads, payments, and automated renewal reminders create a smoother experience for applicants while giving staff consistent, trackable workflows. This improves compliance, reduces back-and-forth, and helps municipalities manage licensing programs more efficiently.
Bring clarity and coordination to field work. From road repairs to parks maintenance, we make it easier to turn service requests into organized, trackable work for field teams.
We turn incoming service requests into structured work orders that are automatically routed based on service type, priority, and location. This removes manual handoffs and ensures field teams receive the right information to do their jobs. With clearer processes and better visibility, municipalities can respond faster and reduce the risk of work being missed or duplicated.
Field staff can access assignments, update job statuses, capture photos, and record notes directly from mobile devices. Real-time updates keep office teams informed without paperwork. This improves accuracy, speeds up reporting, and gives everyone a shared view of work progress.
By connecting work to GIS and asset data, municipalities gain better context for every task. Teams can see exactly where work is needed, what assets are involved, and what maintenance has been done before. This supports more proactive planning, better prioritization, and stronger long-term asset management.
We help municipalities manage sponsorships, naming rights, advertising space, and community partnership opportunities in a structured, trackable way. From event sponsorships to facility branding and promotional placements, your team can coordinate agreements, approvals, and renewals more efficiently.
Understanding the needs of local businesses is key to long-term growth. We support digital BR&E engagement tools that make it easier to collect feedback, track trends, and identify opportunities for support.
Streamline how you promote, manage, and track grant and funding programs. Businesses can explore available opportunities, access helpful resources, and apply online through guided digital experiences.
Manage sponsorships, naming rights, advertising space, and community partnership opportunities in a structured, trackable way. Coordinate agreements, approvals, and renewals more efficiently. This creates new revenue opportunities while making it easier to build strong relationships with local businesses and partners.
Improve response times with connected digital support tools. By combining knowledgeable staff with AI-powered virtual assistants, cities can offer faster, more consistent help to residents while reducing pressure on service teams. The result is a more accessible, responsive service experience that works around the clock.
Chatbots and virtual assistants guide residents to the right information, services, and next steps without needing to wait on hold or navigate complex websites. Whether answering common questions, helping complete forms, or directing users to the right department, these tools make it easier for people to get what they need quickly and independently.
Our Microsoft MVPs and municipal experts are here to help. Let’s talk about what’s possible for your city.
Lets talk about your city