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Municipalities

Municipalities

Better municipal services begin with systems that support the people delivering them. UpCITY 365 brings every request, interaction, and workflow into one place, helping your staff respond faster and residents feel heard.

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The challenges municipalities face

As populations grow, the pressure on municipal services grows with them. Many teams are still working with outdated legacy systems that can't keep up. Disconnected tools, siloed information, and manual processes all result in slower service for staff and frustration for the people who rely on them.

“Our systems don’t talk to each other.”

“Requests get lost between phone, email, and walk-ins.”

“Our teams spend more time searching for information than solving issues.”

“We’re falling behind on modernization.”

A modern city system that is connected, efficient, and easy to use.

A modern city system that is connected, efficient, and easy to use.

UpCITY 365 is a Microsoft-powered solution built with municipalities in mind. Instead of juggling different systems or searching for information across tools, your team gets one place to manage requests, track work, and stay connected. It helps cities work more smoothly so residents get the service they expect.

Features and how they benefit you

UpCITY 365 features and how they benefit you

Centralized service intake

Centralized service intake

Feature: All citizen requests: phone, portal, chatbot, email, SMS, or walk-ins into one platform. Agents see full histories, communication logs, and related cases instantly on one dashboard.

How it benefits you: Your staff always know what’s happening: who reported, what's being done, no more searching across tools or losing track of requests.

Modern self-service Portal

Modern self-service Portal

Feature: A branded, accessible online portal where residents can submit requests, check statuses, and find information 24/7.

How it benefits you: Fewer phone calls and walk-ins. Your staff get their time back and residents get transparency and convenience.

Connected communication channels

Connected communication channels

Feature: Phone, chat, portal, SMS, and email all feed into one system with shared context.

How it benefits you: Residents never have to repeat themselves. Staff always know the full story, no matter how a resident contacts you.

Configurable workflows

Configurable workflows

Feature: Automations built to match your city’s processes without custom code.

How it benefits you: Residents never have to repeat themselves. Staff always know the full story, no matter how a resident contacts you.

Real-Time reporting & dashboards

Real-Time reporting & dashboards

Feature: Visual dashboards show performance, trends, volumes, and service levels.

How it benefits you: Your teams stay organized, nothing falls through the cracks, and your city doesn’t get stuck with rigid, hard-to-change technology.

Microsoft security & reliability

Microsoft security & reliability

Feature: Built on Microsoft Dynamics 365 and Power Platform, fully scalable, and evergreen.

How it benefits you: Leadership gets data they can trust for planning, budgeting, and improving service delivery without having to use manual, time-consuming spreadsheets.

AI-ready foundation

AI-ready foundation

Feature: Supports Microsoft Copilot, sentiment tracking, and predictive analytics.

How it benefits you: You’re not just modernizing for today—you’re preparing your city for the next decade of digital transformation.

What Makes UpCITY 365 Different

Not all citizen service systems are created equal. Here's what sets UpCITY 365 apart.
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Municipal-first design

UpCITY 365 is purpose-built for municipalities, not adapted from a generic customer service tool. Its workflows and processes reflect how city teams operate. This means less reconfiguration, less friction, and a system that feels familiar and intuitive from day one.
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Natively Microsoft means no messy integrations

Because UpCITY 365 is fully built on Microsoft Power Platform and Dynamics 365, everything works together naturally. Your data, security, and workflows stay consistent across systems.
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Flexible for big and small cities

UpCITY 365 can be tailored to your city’s processes without needing custom code. Whether you’re a small town or a large city, the platform is able to scale to fit your needs.
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Cost-effective

Legacy 311 systems are often expensive to license, integrate, and maintain. UpCITY 365 reduces costs by consolidating tools, eliminating third-party add-ons, and using technology your city may already have. The result is a lower long-term total cost of ownership.
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Fast, guided implementation

Upzoids uses a structured, municipal-proven approach that helps cities go live faster without overwhelming staff. Prebuilt components and clear guidance shorten timelines and reduce complexity.

Tailored for every role

Citizens

Citizens

Citizens get a simple, intuitive digital experience that makes it easy to submit requests, track updates, and access information from any device. When services feel effortless, trust and engagement will follow.

Agents

Agents

Agents are equipped with guided workflows, streamlined intake processes, and immediate access to request history on one unified platform. This reduces manual effort, removes confusion between departments, and helps staff resolve issues faster.

IT managers

IT managers

IT teams benefit from a Microsoft-aligned platform that’s secure, scalable, and built to evolve. UpCITY 365 reduces reliance on custom code, making updates and maintenance easier and more sustainable over time.

Business users

Business users

City leaders and businesses can use real-time dashboards and reporting tools to make more strategic decisions. With clearer visibility into trends, budgets, and service demand, leaders can respond more proactively.

TESTIMONIALS

See why organizations like to work with us

" Upgrading our software will significantly enhance the 311-user experience—delivering faster response times, smarter issue tracking, and seamless coordination across departments to better serve our community. "
Cathy Gejdos
General Manager, City of Lethbridge
" With our new solution, it’s mostly an out-of-the-box Dynamics platform that will allow us to be more flexible in adapting to change at our organization. "
Michael Wilk
Business Integration Manager, City of Lethbridge
" The Power Pages Portal transformed how our external team operates. It's efficient, user-friendly, and it has significantly reduced administrative overhead. "
Alex Koch
Data Engineer, All Pro

See what your business could look like in 90 days

We'll show you how we can streamline operations, cut complexity, and deliver measurable wins within 90 days.