Better municipal services begin with systems that support the people delivering them. UpCITY 365 brings every request, interaction, and workflow into one place, helping your staff respond faster and residents feel heard.
As populations grow, the pressure on municipal services grows with them. Many teams are still working with outdated legacy systems that can't keep up. Disconnected tools, siloed information, and manual processes all result in slower service for staff and frustration for the people who rely on them.
“Our systems don’t talk to each other.”
“Requests get lost between phone, email, and walk-ins.”
“Our teams spend more time searching for information than solving issues.”
“We’re falling behind on modernization.”
UpCITY 365 is a Microsoft-powered solution built with municipalities in mind. Instead of juggling different systems or searching for information across tools, your team gets one place to manage requests, track work, and stay connected. It helps cities work more smoothly so residents get the service they expect.
Features and how they benefit you
Feature: All citizen requests: phone, portal, chatbot, email, SMS, or walk-ins into one platform. Agents see full histories, communication logs, and related cases instantly on one dashboard.
How it benefits you: Your staff always know what’s happening: who reported, what's being done, no more searching across tools or losing track of requests.
Feature: A branded, accessible online portal where residents can submit requests, check statuses, and find information 24/7.
How it benefits you: Fewer phone calls and walk-ins. Your staff get their time back and residents get transparency and convenience.
Feature: Phone, chat, portal, SMS, and email all feed into one system with shared context.
How it benefits you: Residents never have to repeat themselves. Staff always know the full story, no matter how a resident contacts you.
Feature: Automations built to match your city’s processes without custom code.
How it benefits you: Residents never have to repeat themselves. Staff always know the full story, no matter how a resident contacts you.
Feature: Visual dashboards show performance, trends, volumes, and service levels.
How it benefits you: Your teams stay organized, nothing falls through the cracks, and your city doesn’t get stuck with rigid, hard-to-change technology.
Feature: Built on Microsoft Dynamics 365 and Power Platform, fully scalable, and evergreen.
How it benefits you: Leadership gets data they can trust for planning, budgeting, and improving service delivery without having to use manual, time-consuming spreadsheets.
Feature: Supports Microsoft Copilot, sentiment tracking, and predictive analytics.
How it benefits you: You’re not just modernizing for today—you’re preparing your city for the next decade of digital transformation.
Citizens get a simple, intuitive digital experience that makes it easy to submit requests, track updates, and access information from any device. When services feel effortless, trust and engagement will follow.
Agents are equipped with guided workflows, streamlined intake processes, and immediate access to request history on one unified platform. This reduces manual effort, removes confusion between departments, and helps staff resolve issues faster.
IT teams benefit from a Microsoft-aligned platform that’s secure, scalable, and built to evolve. UpCITY 365 reduces reliance on custom code, making updates and maintenance easier and more sustainable over time.
City leaders and businesses can use real-time dashboards and reporting tools to make more strategic decisions. With clearer visibility into trends, budgets, and service demand, leaders can respond more proactively.
