Service Industry

Smart, Tech-Driven Delivery Excellence

Work towards enhancing the efficiency and efficacy of your sales and operational processes.

Efficiently handle relationships with stakeholders

Harness the capabilities of the Microsoft Platform for adept management of partner relationships, offering a self-service portal for customers and collaborators. This portal enables users to submit requests and oversee accounts, contacts, locations, and other pertinent details.

Optimize resource utilization

A proficient resource management solution aids your staff in accomplishing more and attaining higher job satisfaction. Improve team scheduling for enhanced profitability by monitoring resources and project requests.

Streamline your processes through automation

Utilize smart cloud solutions to establish connections and monitor devices, enabling the analysis of previously unexplored data. Adapt to evolving customer needs by dynamically reorganizing production. Enhance and automate processes to minimize manufacturing waste.

Numerous organizations are looking to streamline their business support structures and service delivery strategies for increased efficiency. There's a growing inclination to enhance business agility, convert fixed costs to variable ones, achieve faster returns on investment, and reevaluate risk and business exposure. With our extensive experience in advising clients on over 4000 sourcing engagements globally, Upzoids is well-positioned to assist clients in analyzing and implementing technology solutions.

DELIVERY SOLUTIONS FOR SERVICES

Centralized Internet of Things (IoT) and Proactive Maintenance

Precisely detect key performance indicators and forecast utilization to minimize expenses and efficiently streamline data

Forecasting and scheduling for assets
Using sensor data for instant monitoring of equipment usage and wear
Automated generation of work orders to avoid downtime
Location tracking of assets with online sharing
Efficient optimization of resources and assets

Management of Customer Relationships and Call Center Operations

Address and resolve conflicts while proactively interacting with stakeholders.

Centralize identification and management of stakeholder relationships
Monitor, analyze, and report on crucial stakeholder analytics through dashboards
Handle communications and engagements with stakeholders
Facilitate stakeholder processes with an omnichannel self-service portal
Create and track service incidents online
Access a searchable knowledge base and FAQ

Management of On-Site Service Operations

Facilitate efficient scheduling, empower your mobile workforce, and capitalize on predictive services.

Efficient technician scheduling - Ensure appropriate resources are deployed to the right locations at the right times
Management of contracts and work orders - Enhance customer satisfaction and accurately track all service revenue
Monitoring truck inventory and valuable equipment - Ensure the availability of the right resources for every service call
Productivity across omnichannels - Enhance field processes and technician efficiency
Integrated field service - Reduce costs by dispatching technicians as required
Customer engagement - Prioritize customers in every interaction