PRODUCTS

UpCITY 365

Built for Modern Municipal Services.

A complete, purpose-built municipal 311 solution to streamline requests, map services, and engage communities effectively.

UpCITY 365 Purpose-Built For Municipal 311 Services

UpCITY 365 is a purpose-built, pre-configured solution powered by Microsoft Dynamics 365, tailored specifically for the unique needs of municipalities. It eliminates the need for expensive custom development, enabling local governments to streamline operations and launch faster with a ready-to-deploy, highly extensible platform designed to grow with your community.

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Key Features of UpCITY 365

Smart Request Discovery

Quickly guide agents to the right request types through intelligent search and filtering — even with hundreds of types.

Dynamic Forms & Routing

Forms and workflows adjust automatically based on request type to reduce errors and effort.

Integrated GIS Mapping

Overlay service requests on maps with real-time data from ArcGIS to coordinate effectively.

Microsoft Evergreen

Stay aligned with Microsoft's latest tech roadmap, updates, and security compliance.

Beyond the Basics of Dynamics 365

For municipalities, tailoring Dynamics to support end-to-end citizen service processes often means high development costs, extended go-live timelines, and ongoing support headaches. UpCITY 365 eliminates that complexity with a pre-configured, adaptable framework — giving municipalities the tools they need from day one without starting from scratch.

Why UpCITY 365 Is The Smarter Choice

Built from the ground up using Microsoft's latest cloud technologies and industry best practices, UpCITY 365 is more than a product — it's a strategic platform. Designed to scale as your city evolves, it enables faster launches, cleaner integrations, and consistent updates — all without vendor lock-in or legacy code. Whether you're modernizing workflows, improving transparency, or simply trying to do more with less — UpCITY 365 is ready to support your mission with confidence.

Tailored for Every Role

From citizens submitting requests to city managers overseeing operations, UpCITY 365 is thoughtfully designed to streamline every step of the process. It simplifies workflows, minimizes training time for staff, and ensures data transparency across departments. Whether it's intake, tracking, or reporting—every role benefits from a smoother, more efficient experience. Whether it's intake, tracking, or reporting—every role benefits from a smoother, more efficient experience.