UpCITY 365 is a purpose-built, pre-configured solution powered by Microsoft Dynamics 365, tailored specifically for the unique needs of municipalities. It eliminates the need for expensive custom development, enabling local governments to streamline operations and launch faster with a ready-to-deploy, highly extensible platform designed to grow with your community.
Smart Request Discovery
Quickly guide agents to the right request types through intelligent search and filtering — even with hundreds of types
Dynamic Forms & Routing
Forms and workflows adjust automatically based on request type to reduce errors and effort.
Integrated GIS Mapping
Overlay service requests on maps with real-time data from ArcGIS to coordinate effectively.
Microsoft Evergreen
Stay aligned with Microsoft’s latest tech roadmap, updates, and security compliance.
For municipalities, tailoring Dynamics to support end-to-end citizen service processes often means high development costs, extended go-live timelines, and ongoing support headaches. UpCITY 365 eliminates that complexity with a pre-configured, adaptable framework — giving municipalities the tools they need from day one without starting from scratch.
Built from the ground up using Microsoft’s latest cloud technologies and industry best practices, UpCITY 365 is more than a product — it's a strategic platform. Designed to scale as your city evolves, it enables faster launches, cleaner integrations, and consistent updates — all without vendor lock-in or legacy code. Whether you're modernizing workflows, improving transparency, or simply trying to do more with less — UpCITY 365 is ready to support your mission with confidence.
From citizens submitting requests to city managers overseeing operations, UpCITY 365 is thoughtfully designed to streamline every step of the process. It simplifies workflows, minimizes training time for staff, and ensures data transparency across departments. Whether it's intake, tracking, or reporting—every role benefits from a smoother, more efficient experience.
No Vendor Lock-In
UpCITY 365 gives you the freedom to adapt, scale, and evolve—without being tied to a single provider.
Zero Legacy Code
Say goodbye to fragile customizations. UpCITY 365 is clean, modern, and built on Microsoft’s latest standards.
Faster Go-Live
Skip the long dev cycles. Get a pre-configured framework that’s ready to launch quickly.
Future-Ready Framework
Built for flexibility and longevity, UpCITY 365 stays aligned with Microsoft’s evolving ecosystem.
Our team is here to show you how UpCITY 365 can transform your 311 services — with no vendor lock-in or legacy constraints.
