SUCCESS STORY

A Modern 311 Context and Solution for the City of Lethbridge

Upzoids partnered with the City of Lethbridge to replace a legacy 311 system with a modern solution built on Microsoft Dynamics 365 Customer Service and Contact Center. The platform centralizes agent activity, improves reporting and insights, and enables the City to deliver more efficient, citizen-focused services.

City of Lethbridge Municipality Client Story 311 Services Dynamic 365 UpCITY 365

A Modern 311 Context and Solution for the City of Lethbridge

TESTIMONIALS

What our clients say about working with us

From growing teams to established enterprises, hear how organizations trust us to deliver transformation that lasts.

" Upgrading our software will significantly enhance the 311-user experience—delivering faster response times, smarter issue tracking, and seamless coordination across departments to better serve our community. "

Cathy Gejdos

General Manager, City of Lethbridge

" With our new solution, it’s mostly an out-of-the-box Dynamics platform that will allow us to be more flexible in adapting to change at our organization. "

Michael Wilk

Business Integration Manager, City of Lethbridge

" The Power Pages Portal transformed how our external team operates. It's efficient, user-friendly, and it has significantly reduced administrative overhead. "

Alex Koch

Data Engineer, All Pro