A 1-hour session for public sector IT, operations, and transformation leaders ready to modernize service delivery, reduce call volumes, and improve the citizen experience

311 teams today face mounting pressure: rising call volumes, siloed systems, and outdated tools that slow response times and frustrate citizens.  

Join us on August 20 at 1 PM ET to see how cities are overcoming these challenges with Microsoft Dynamics 365 Contact Center and UpCITY 365 by Upzoids, a ready-to-deploy accelerator built specifically for municipal 311 operations. 

What You’ll Learn:

• How to build a modern 311 experience using Microsoft Dynamics 365 Contact Center

• Ways to improve request resolution with intelligent routing, omnichannel support, and real-time dashboards

• How to launch accessible citizen self-service portals that reduce call volumes and improve satisfaction

• Best practices for GIS integration and using geospatial data for smarter resource planning

• How Upzoids, a Microsoft Solutions Partner, delivers rapid results with UpCITY 365, a purpose-built accelerator for municipal 311

Reserve your spot today and take the first step toward transforming your city’s 311 experience.