Why It Matters for 311
Cities today are under pressure to handle growing call volumes, rising service expectations, and tighter budgets. Traditional approaches can’t keep up. Agentic AI offers a new path forward:
Automated Resolution: AI agents can take on routine requests—freeing human agents to focus on complex cases.
Faster Service Discovery: Smart request routing helps citizens and agents quickly find the right service from hundreds of request types.
Scalable Workforce: Digital agents augment staff capacity without adding headcount.
What You’ll See
Live scenarios showing how AI works across citizen self-service, 311 agents, and city operations.
Real-world examples of cities transforming 311 with Microsoft Dynamics 365 Contact Center, Copilot Studio, and UpCity 365.
Insights from experts on what’s possible today—and what’s coming next.
Who Should Attend
Municipal leaders focused on improving citizen engagement.
311 / Contact center directors tackling high volumes and long wait times.
IT and innovation leaders driving Smart City initiatives.
Join us to see how Agentic AI is powering the next generation of 311 service delivery.
